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Frequently Asked Questions

Find answers to your questions

Have questions about purchasing industrial spare parts, order processing, or sales terms?

Refer to the FAQ to quickly find answers to the most common questions from professional clients.
If the information sought is not listed, the team remains available for assistance.

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Ordering & Purchasing

The process is simple: browse the catalog, add items to the cart, then confirm the order in just a few clicks. Creating a business account enables additional features such as order history, quotes, different user permissions within the account, and managing multiple delivery addresses.

The Bulk Order Form allows you to quickly add multiple references to your cart at once, without having to browse through individual product pages. Simply enter the SKUs and quantities you need directly into the form, then add them to your cart in one click.

This is the ideal tool when you already know the exact references of the parts you need and want to save time on one-off or recurring orders. It is particularly suited to buyers working from a pre-established list of requirements, such as a work order or an internal purchase request.

The Purchase List is a saving and organization feature. It allows you to create lists of products you regularly browse, purchase, or monitor, and to save them for future use.

Unlike the Bulk Order Form, which is designed for quick, immediate entry, the Purchase List is built for long-term management. You can organize your parts by category, project, or industrial site, and convert all or part of the list into an order whenever you need to.

In short: the Bulk Order Form is for ordering fast, the Purchase List is for organizing and planning your purchases over time.

CSV ordering allows you to import a spreadsheet file (.csv) containing your product references and quantities directly on kheoosmarket, generating a bulk order without any manual re-entry.

For the import to work correctly, your file must follow this format: the first column must contain the SKU (product reference) and the second column the desired quantity. Any additional columns that may be present in your file will be ignored during processing.

This method is recommended if you manage your spare parts needs through an ERP, a CMMS, or an internal Excel file. Rather than manually re-entering each reference, export your list from your system, make sure the first two columns match the SKU and quantity, then import it in a single operation.

This is the most suitable solution for buyers handling large volumes or whose orders are automatically generated by their maintenance management tools.

Yes, it is possible to order without creating an account. However, creating an account provides access to professional pricing, personalized order tracking, and access to your purchase history.

There is no minimum order amount on the site.

Yes. A quote request can be submitted directly on the website. If a required part is not listed for sale on the platform, contact marketplace@kheoos.com or use the contact form. The sourcing process will be reviewed in order to offer the best possible pricing conditions.

Pricing & Payment

All prices displayed on kheoosmarket are in euros excluding VAT. Any applicable VAT will be added at checkout based on location and status.

Yes, a quote can be generated directly from the cart prior to confirming an order, or by contacting marketplace@kheoos.com for a specific request.

The following are accepted:

  • Bank card (secure payment)
  • Paypal
  • Google Pay
  • Apple Pay
  • Bank transfer (for customer accounts with payment terms)

Yes, regular business customers may be offered 30 or 45 day payment terms by bank transfer. To open a customer account with specific payment terms, contact marketplace@kheoos.com.

Payment in installments is not currently available on kheoosmarket.

Yes, all invoices are compliant with French and European regulations, with deductible VAT for eligible professionals. Invoices are available in the customer area or on request at invoice@kheoos.com

Bank card, Google Pay, Apple Pay, Paypal: debited immediately at order confirmation
Bank transfer: according to negotiated payment terms, typically 30 days (reserved for professionals)

Yes, company purchase orders are accepted. Send them to marketplace@kheoos.com

Delivery

Lead times depend on the seller and delivery location:
Order preparation: 1–2 business days
Delivery time: shown at the time of purchase based on your delivery address
Allow 24–48h for mainland France
For urgent requests, taxi-coli, or items over 70kg, contact marketplace@kheoos.com

Delivery costs are calculated based on weight, volume, and destination. They are displayed before order confirmation.

Delivery is free in certain countries from a minimum purchase amount. If eligible, the free shipping option will be available at checkout.

Mainland France: yes, all destinations
Europe and international: yes,

For standard orders, carriers include UPS, DHL, TNT, and Fedex. For specific requirements (preferred carrier, delivery to an industrial site), contact marketplace@kheoos.com.

Upon shipment, an email is sent with the tracking number and a link. Orders can also be tracked in the customer area.

Yes, all sellers are major industrial companies that commit to carefully packaging parts to ensure integrity during transport. In case of damage, see the returns policy below.

Returns & Exchanges

A 30-day return period applies from receipt for non-compliant items or items not matching the order. Parts must be unused and in their original packaging.

Non-compliant product or seller error: returns are free and covered by the seller. Refunds apply only to the value of the goods.

Contact customer support at marketplace@kheoos.com or via the customer area
Provide the order number and reason for the return
A return label will be sent (if applicable)
Return the product in its original packaging

A full refund is provided if:

  • The received product is defective or non-compliant
  • The part does not match the description
  • The seller cannot fulfill the order

Refunds are processed upon kheoos receiving and checking the returned items.

Products & Catalog

Yes. The catalog is continuously expanded through the network of industrial partners who list surplus and idle inventory. New spare part references are added daily.

Spare parts from surplus inventory may be supplied in various conditions, such as new, refurbished, or obsolete. The item received may not correspond exactly to the image presented on the website. To avoid any confusion or mismatch, images are not shown for parts on the website. A photo or product label may be requested at marketplace@kheoos.com


Availability is indicated on each product page. The full client inventory is accessible, including parts not listed for sale. For specific needs, send a request to marketplace@kheoos.com and suitable industrial sellers will be contacted.

Yes. The messaging system on kheoosmarket may be used. For more complex requests, send an email to marketplace@kheoos.com

Selling with kheoos

All types of industrial spare parts can be sold: mechanical, electrical, hydraulic, pneumatic, etc.
Industrial consumables (e.g. oil, hardware) and professional equipment (e.g. gloves, shoes) are not listed.

Join the Kheoos community and create a seller account on mykheoos.
Use mykheoos to standardize part naming with manufacturers’ brands and references.
The Kheoos team fully rebuilds product pages with photos, descriptions, and market-based pricing.
Listings go live. The seller dashboard enables real-time tracking and sales history.

Need assistance? Contact maia.fontaine@kheoos.com

Yes, a comprehensive dashboard is available with sales statistics: by category, reference, brand, shipping warehouse, CO2 equivalent saved per sale, and more.

Customer account & Data

An account allows:

  • Faster order placement
  • Real-time order tracking
  • Managing multiple delivery addresses
  • Access to order history and invoices
  • Save favorite parts
  • Preferential conditions (subject to profile)

Yes. Data is secured and GDPR compliant. Information is not shared with third parties without consent. Refer to the privacy policy for further details.

Yes. All information can be updated at any time from the customer area, under “My account”. For proper processing, also send an email to marketplace@kheoos.com

Log in to the customer area and go to the “My orders” section. All order history, statuses, and details are available there.

Yes. All invoices are available as PDF in the customer area, in the “My invoices” section. Invoices are automatically generated for each order.

CSR commitments

Yes. Contributing to the circular economy is a core commitment. Kheoosmarket supports a second life for surplus industrial parts and optimizes logistics flows. Localized transport is prioritized whenever feasible.

Several indicators have been developed to assess the environmental impact of each transaction. In mykheoos, CO2 savings for each part sold and diverted from destruction are available for review.

For buyers:

  • Purchase volume
  • Savings generated (compared to last purchase price)
  • Carbon footprint reduction

For sellers:

  • Revenue generated
  • Number of sales and average basket
  • Conversion rate (views to sales)
  • Stock value (inactive → active)

All these indicators, and many more, are available in the mykheoos dashboard.